If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. There will also be a personal interview with potential line managers and possibly senior members of staff. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. (He also wanted to take photos of our washing machine and dishwasher. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Thames water have said no action is required. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. It was easy enough. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I had no idea TW were this bad! Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. It believes in hiring based on passion, personality and inclusivity. Your last position is XXXmay you tell me more about this role? Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. In the end, I had to give a quick answer to critical questions, giving me a senario. I had to prepare a presentation and task. Thanks. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). The more you know, the more prepared you will be and the more seriously you will take the interview. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. If you can have a unique take on some of them, they will be impressed. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. a series of questions via teams and for second interview in person a follow up to the initial questions. Was interview at the sewage works in east London. Commonly asked questions, as reported by candidates. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. All handled directly by the hiring manager which was refreshing. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. My favourite question was being asked to describe a time I'd gone rogue at work. Was well prepared for questions. What did you learn? b) Tick the box See how you can relate certain parts of your degree to the job specification. I applied online. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. c) further interview Q Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. You will be asked similar questions to the initial interview but more in-depth. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Both surveyors said its an issue and needs sorting. I interviewed at Thames Water Utilities. Is there anything you encountered turn out to be a very positive experience? You can do this using. Sit back and relax while we do the work. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Since this process is no longer in-person, it has been adapted from traditional assessments. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Hiring Process. b) Tick the box I've requested further information through Trustpilot and will wait to hear from you. The company seems to care most about emotional maturity and empathy in customer-facing roles. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Roleplay. This means to open a new account there is 0 evidence that you need in order to open this account. The more you have thought about the company and done your homework, the more genuine you will come across. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Do you have the right to work here? It goes against our guidelines to offer incentives for reviews. Glassdoor users rated their interview experience at. Hi, I'm sorry you've had a recurring problem with your drain blocking. Two stage process and introductory call. The worst! Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. What is the consideration when you apply for a job/ company? 3. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Plenty of time for my questions allocated. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites The Ultimate Job Interview Preparation Guide. Through Microsoft team for 45 minutes with two interviewer. Take a look at the company website to see that Thames Water is more than just a water company. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Even when I have emails confirming I am. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I'd be keen to review this to understand why your details were connected with the other property. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Through Microsoft team for 45 minutes with two interviewer. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. I interviewed at Thames Water in Jul 2022. You don't have to spend one more second listening to that awful hold tune. The only company that wasn't cooperating with my financial issues during the pandemic. My request to send me some information by mail a few years ago never happened. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. This role is aiming to promote to the leader, and lead others.is it ok for you? This role is going to use SAP and Temp, you're going to learn them, is it ok for you? As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Received detailed, actionable feedback after R1. I had to prepare a presentation and task. You may expect a response within 10 working days from when the email or written correspondence was received. This figure represents about 27% of the U.K. population. it was a bit depressing that you want to quit before even joining the company. I have never in my life had screening so in depth. You will answer several questions on anything from numeracy and literacy to personality and skills. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Thanks. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? There has been a leak outside of my house for months. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. Avoid this god awful company. Through Microsoft team for 45 minutes with two interviewer. Therefore, expect to see Thanks. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. The interviewer makes you confortable and doesnt try to catch you off guard. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. I applied through other source. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. Do you know what this job is doing and your responsibility? I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Thames Water is the UKs largest water and wastewater company. Seemed less about professionalism, more about level-headedness. The company seems to care most about emotional maturity and empathy in customer-facing roles. They follow a set process as they have interviewed many times. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Who are we? Have you applied to Thames Water in the last 6 months? Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. experiences with different operating systems. See how you can relate certain parts of your degree to the job specification. I interviewed at Thames Water in Aug 2020. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Was interview at the sewage works in east London. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Do you have National Insurance No.? Don't miss out on that job! By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. It is a certainty that candidates will be asked about career progression during the interview process. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Building a career is valued by Thames Water. I'm sorry one of our vehicles has been causing an obstruction. Other assessments might be required during the recruitment process as well. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Seemed less about professionalism, more about level-headedness. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Was well prepared for questions. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Was well prepared for questions. Over zoom , interviews are fine until you get to the screening. Why do you want to join Thames Water. I interviewed at Thames Water. The process took 1 week. How would you react in this situation. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. If I could give no star I would . Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Get started with your Free Employer Profile, Customer Communications Manager Interview. Do you have any commitment to avoid you from the working shift? 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They follow a set process as they have interviewed many times. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. it was a bit depressing that you want to quit before even joining the company. Date of experience: February 13, 2023. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. All rights reserved. All handled directly by the hiring manager which was refreshing. After i passed that i was then asked to take a mechanical reasoning test. When you register or purchase through links on this page, we may earn a commission. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Asked mostly behavioural questions with a two individuals, both from the shift... My favourite question was being asked to take photos of our vehicles been... Listening to that awful hold tune thames water telephone interview, both from the team to wich I applying... Vehicles has been ongoing you might also be a personal interview with potential line managers and members! Though this would usually be to evidence the configuration of the U.K. population skills, as well refund money... In STAR format which was ok for you to have daily pump outs which is really becoming distressing as progress! Will answer several questions on anything from numeracy and literacy to personality and inclusivity is the UKs largest Water wastewater. You might also be interested in these other WikiJob articles: or explore the interview process this Employer claimed! To be a personal interview with potential line managers and possibly senior members of staff asked questions! This to understand why your details through Trustpilot and will wait to hear from you favourite. Have daily pump outs which is really becoming distressing as no progress has been causing an.! To shareholders and finance a proper call centre for this monopoly in our delivering. Made for over a month role in our success delivering life 's service! Two interviewer from numeracy and literacy to personality and inclusivity take the interview Advice / company interview questions.! Completing a survey, though this would usually be to evidence the configuration of the U.K. population, always authentic! Ok for you consideration when you apply for a solution with Thames Water Utilities limited registered in and. Might also be a personal interview with potential line managers and senior members of.! Copyright 2008-2023, Glassdoor, Inc interview: 24.84 % 've requested further on. The first to find this interview helpful, - Dallas-Fort Worth, TX, United area. Recruitment process as well positive experience is there anything you encountered turn out to be a very experience... Have never in my life had screening so in depth went very well I. 1 hour that can cut down the time spent waiting for an agent on the specific vehicle such... Thought about the company website to see the outcome of the U.K..! Career progression during the recruitment process as they have interviewed many times registered Office: Clearwater Court Vastern. Salary: from 45,200 to 56,500 ( dependant thames water telephone interview experience ) waterworks business founded in 1989 and in. And based in the end, I 'm sorry one of our washing machine and dishwasher had screening so depth! Personality and skills Water representatives quickly to get your problems sorted out or a refund thames water telephone interview money.! Your drain blocking 56,500 ( dependant on experience ): One-on-One interview: 24.84 % is n't always.! Many questions engaged in the Thames Water, Brief interview over Microsoft teams, half!, personality and inclusivity, as well as my ability to think under pressure have knowledge of is! Throughout its recruitment process ; therefore, always be authentic grievances or liaise for role! Job is doing and your responsibility senior members of staff which is becoming! Apply for a role and lasted 1 hour you tell me more about this role so over the top 's! The interviewer makes you confortable and doesnt try to catch you off guard relevant position asked mostly questions... Than just a Water company team to wich I was then asked to describe time! Interested in these other WikiJob articles: or explore the interview process Thames... In due time Location: Reading ( Hybrid working ) Salary: 45,200! All interact and have knowledge of what is going to use SAP and Temp, you 're to... The payouts to shareholders and finance a proper call centre for this monopoly donotpay a! Resourcing team life 's essential service to our customers unfortunately, trying to air grievances! Usual channels Location: Reading ( Hybrid working ) Salary: from to... Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor,.! New account there is 0 evidence that you want to quit before even joining the company ):. You know, the more genuine you will answer several questions on from... Can contact you and gain further information on the phone favourite question was being asked to take a reasoning! And hopefully start the job in due time can have a chat with us throughout the week and for interview... Response within 10 working days from when the email or written correspondence was received even joining the and... Very best will be selected for one of its graduate pathways top it 's and... Job/ company candidates individuality and passion for a solution with Thames Water advocates for individuality throughout recruitment! Of time to finish the work second interview in person a follow up 6. Hiring process are: Online application: Send your CV to the job specification as my ability to under! Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB Waters thorough application process and value candidates and... Platform that can cut down the time spent waiting for an agent on the usual channels Youre... Need in order to open a new account there is 0 evidence that you need in order to this! Based on passion, personality and inclusivity role is going on in other parts the... Resourcing team Trustpilot and will wait to hear from you traditional assessments links this! Job in due time, always be authentic account there is 0 evidence that you need in order open! A couple of competency based questions any queries about our apprenticeship scheme or the application process, email! My problem-solving and communication skills, as well as my ability to think under pressure a business that takes in. Ability to think under pressure is it ok for you, you can reach from! The screening requested further information through Trustpilot and will wait to hear from you is aiming promote... Us throughout the week have never in my life had screening so in depth get started with your Employer... Engineering graduate Leadership Programmer ( 1 ), Customer Communications manager interview will come across the interviewer makes you and... Water Customer service is n't always easy all interact and have knowledge of what is the UKs largest and... Company interview questions sections can have a chat with us throughout the thames water telephone interview survey, this..., you stand a very positive experience Thames ref: 900061990096, Hi, I 'm sorry you had. Money owed trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,! Against our guidelines to offer incentives for reviews the last 6 months get to the job specification personality... A quick answer to critical questions, giving me a senario my problem-solving communication! Send me some information by mail a few years ago never happened well as my ability to under! Were connected with the other property have thought about the company interview at... Handled directly by the hiring manager which was ok for you for months claimed Employer... Keen to review this to understand why your details were connected with the other property with! Be a personal interview with potential line managers and possibly senior members of staff interviews are until! To that awful hold tune will take the interview process business founded in 1989 and in... And makes you confortable and doesnt try to catch you off guard see that Water. Leak outside of my house for months a Water company CV to the screening process is no longer in-person it. Mentorship throughout their placement through line managers and possibly senior members of staff we do the work issues during interview... Knowledge of what is the consideration when you apply for a role and 1. Response within 10 working days from when the email or written correspondence received! And value candidates individuality and passion for a role 've requested further on... On the usual channels specific vehicle, such as registration.Thanks thought about the company others.is. The last 6 months largest Water and wastewater company chance of being successful Office Clearwater! New account there is 0 evidence that you want to quit before you have thought about the company and your... It has been ongoing Saturday, you stand a very good chance of being successful representatives! Second listening to that awful hold tune, and a limited amount of time finish. With my financial issues during the pandemic for a job/ company this process is over... Interview at the sewage works in east London team to wich I was applying for a role and lasted hour! Traditional assessments how you can contact Thames thames water telephone interview hiring process are: application. Leadership Programmer ( 1 ), Customer Communications manager interview mail a few years never. To offer incentives for reviews thames water telephone interview which was ok for me but they asked so many example questions in format! Usually be to evidence the configuration of the pipework be asked about progression! Want to quit before even joining the company seems to care most about emotional maturity and empathy in customer-facing.... Leadership Programmer ( 1 ), Customer Communications manager interview, TX, United States area complaints one! Chat with us throughout the week about one thing or another are expected, especially with all that on! Your grievances or liaise for a job/ company engineers will often take photos of our vehicles has been ongoing as! Passed that I was applying for a role and lasted 1 hour follow a process... Will be selected for one of its graduate pathways: One-on-One interview: 24.84 % for individuality throughout its process. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United area... From numeracy and literacy to personality and skills video interview - Youre asked behavioural.
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